Last updated: 1 January 2026
London Resort Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at londonresort.top or interact with our services.
We are registered as a data controller with the Information Commissioner's Office (ICO) in the United Kingdom. Our registered address is 14 Grosvenor Square, Mayfair, London W1K 6JP.
1. Information We Collect
We may collect the following categories of personal information:
- Identity data: name, title, date of birth
- Contact data: email address, telephone number, postal address
- Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Usage data: information about how you use our website, products, and services
- Marketing and communications data: your preferences in receiving marketing from us and your communication preferences
- Enquiry and transaction data: details of enquiries, reservations, and communications you have sent us
2. How We Use Your Personal Information
We use personal data for the following purposes:
- To respond to enquiries and reservation requests submitted via our website
- To manage our relationship with guests and clients
- To comply with legal obligations and regulatory requirements
- To improve our website, services, and guest experience
- To send marketing communications where you have provided consent
- To protect the security and integrity of our systems and services
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: where processing is necessary to perform a contract or to take steps at your request before entering into a contract
- Legal obligation: where processing is necessary to comply with applicable law
- Legitimate interests: where processing is necessary for our legitimate interests and those interests are not overridden by your rights
- Consent: where you have provided explicit consent to specific processing activities
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for 3 years. Guest records may be retained for up to 7 years for legal and financial compliance purposes.
5. Cookies
Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.
6. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share data with trusted third-party service providers who assist us in operating our website, subject to strict confidentiality agreements. We may also disclose information where required by law or to protect the rights, property, or safety of London Resort, our guests, or others.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right to access — to request a copy of the information we hold about you
- Right to rectification — to correct inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data
- Right to restriction — to restrict how we process your data in certain circumstances
- Right to portability — to receive your data in a structured, commonly used format
- Right to object — to object to processing based on legitimate interests or direct marketing
- Right to withdraw consent — where processing is based on your consent
To exercise any of these rights, please contact us at supp@londonresort.top.
8. Data Security
We have implemented appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. International Transfers
Your personal data is processed and stored in the United Kingdom. Where we transfer data to a third party outside the UK, we ensure adequate safeguards are in place in compliance with UK GDPR requirements.
10. Contact & Complaints
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
London Resort Limited
14 Grosvenor Square, Mayfair, London W1K 6JP
Email: supp@londonresort.top
Telephone: +44 (0)20 7123 4567
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been processed unlawfully.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available at londonresort.top/privacy-policy.html. We encourage you to review this page periodically. This policy was last updated on 1 January 2026.